Terms of Service

1. Definitions

• 'Platform' means the Chapter Schools web application accessible at app.chapterschools.com, the Chapter Schools mobile applications for iPhone and iPad, and associated APIs and services.
• 'Mobile Apps' means the Chapter Schools applications for iPhone and iPad distributed through the Apple App Store.
• 'School' means the subscribing educational institution and its authorised staff members.
• 'Users' means careers leads, teachers, parents, and any other individuals authorised by the School to access the Platform.
• 'Student Data' means any personal data relating to students uploaded to or generated within the Platform.
• 'Subscription' means the paid access plan (Free or Pro) selected by the School.

2. Subscription and payment

2.1 Subscription plans

Chapter Schools is offered on a subscription basis as a single platform priced by school size: Small (£1,495/year, up to 1,000 students), Medium (£2,495/year, 1,000-2,000 students), and Large (£3,495/year, 2,000+ students), each with a 30-day free trial, plus Trust (per-school volume pricing for multi-academy trusts). Features available at each tier are described at chapterschools.com/pricing and may be updated with reasonable notice.

2.2 Payment

Payment is processed via Stripe. Annual subscriptions are payable in advance. We accept credit/debit card and bank transfer (on request for annual invoiced billing).

2.3 Renewal and cancellation

Subscriptions renew automatically on the anniversary of the start date unless cancelled in writing at least 30 days before renewal. No refunds are provided for unused portions of an annual subscription once started, except where required by law.

2.4 Price changes

We will give at least 60 days' written notice of any price changes before they take effect at renewal.

3. Use of the Platform

3.1 Authorised use

The School may use the Platform for its own internal educational and careers administration purposes. The School is responsible for ensuring all Users comply with these Terms.

3.2 Account security

The School is responsible for maintaining the security of login credentials. Users must not share accounts. The School must notify us immediately of any suspected unauthorised access at hello@chapterschools.com.

3.3 Prohibited conduct

You must not:

• Use the Platform for any unlawful purpose or in violation of any applicable regulation
• Attempt to gain unauthorised access to other schools' data or Platform systems
• Upload malicious code, viruses, or harmful content
• Reverse engineer, decompile, or attempt to extract the Platform's source code
• Resell, sublicence, or otherwise commercialise access to the Platform
• Use AI features to generate content that is misleading, discriminatory, or harmful to students

4. The Mobile Apps

4.1 Licence

Subject to these Terms and to the School holding a current Subscription, we grant each authorised User a limited, non-exclusive, non-transferable, revocable licence to install and use the Mobile Apps on Apple-branded devices that the User owns or controls, as permitted by the App Store Terms of Service. The Mobile Apps are licensed, not sold.

4.2 Staff use only

The Mobile Apps are professional tools for school staff. They are not intended for use by students, and access is granted only to Users authorised by the School. Accounts must not be shared, and a device used to access the Mobile Apps must be secured with a passcode or biometric lock. The School must notify us promptly if a device with an active session is lost or stolen so that sessions can be revoked.

4.3 No purchases in the app

The Mobile Apps do not sell anything. Subscriptions are contracted directly between Chapter Technologies Ltd and the School under section 2, and are not purchased through the App Store. Access to the Mobile Apps depends on the School holding a current Subscription; if the Subscription ends, access ends with it.

4.4 Demo mode

The Mobile Apps include a demo mode that can be used without an account. All data shown in demo mode is fictional sample data, provided for evaluation and training only. It does not represent any real school, student, employer or provider, and must not be relied on for any decision.

4.5 Updates and device compatibility

We may release updates to the Mobile Apps, and may require a minimum supported version of iOS. We may withdraw support for older operating system versions or devices with reasonable notice. Continued use of the Mobile Apps after an update takes effect constitutes acceptance of these Terms as they then stand.

5. Apple App Store terms

The following terms apply to the Mobile Apps as distributed through the Apple App Store, and take precedence over any conflicting provision elsewhere in these Terms in respect of that distribution.

• Not a party. These Terms are concluded between you and Chapter Technologies Ltd only, and not with Apple Inc. Chapter Technologies Ltd, not Apple, is solely responsible for the Mobile Apps and their content.
• Scope of licence. The licence granted in section 4.1 is limited to a non-transferable licence to use the Mobile Apps on Apple-branded products that you own or control, as permitted by the Usage Rules in the App Store Terms of Service.
• Maintenance and support. Chapter Technologies Ltd is solely responsible for providing maintenance and support for the Mobile Apps, as described in section 9. Apple has no obligation whatsoever to furnish any maintenance or support services.
• Warranty. Chapter Technologies Ltd is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of a Mobile App to conform to any applicable warranty, you may notify Apple, and Apple will refund any purchase price paid for that app; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the Mobile Apps.
• Product claims. Chapter Technologies Ltd, not Apple, is responsible for addressing any claims relating to the Mobile Apps or your possession and use of them, including product liability claims, any claim that a Mobile App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
• Intellectual property claims. In the event of any third-party claim that a Mobile App or your possession and use of it infringes that third party's intellectual property rights, Chapter Technologies Ltd, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
• Legal compliance. You represent and warrant that you are not located in a country subject to a US Government embargo or designated as a ‘terrorist supporting’ country, and that you are not listed on any US Government list of prohibited or restricted parties.
• Third-party terms. You must comply with any applicable third-party terms of agreement when using the Mobile Apps, including the terms of your wireless data service plan.
• Third-party beneficiary. Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms as they relate to your licence of the Mobile Apps, and upon your acceptance of these Terms Apple will have the right, and is deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.
• Contact. Questions, complaints or claims about the Mobile Apps should be directed to Chapter Technologies Ltd at hello@chapterschools.com.

6. Data and privacy

6.1 Data Processing Agreement

By subscribing to the Platform, the School enters into Chapter's Data Processing Agreement (DPA), incorporated into these Terms by reference and available at chapterschools.com/dpa. The DPA governs how we process Student Data on behalf of the School.

6.2 School as data controller

The School is the data controller for Student Data. The School warrants that it has the appropriate lawful basis to share Student Data with Chapter Schools and that it has provided appropriate notices to students and parents.

6.3 Our Privacy Policy

Our full Privacy Policy is available at chapterschools.com/privacy.

7. AI features

The Platform includes AI-powered features (lesson planning, worksheet generation, student insights, the Chappy assistant). These features are designed to assist and augment human judgement, not replace it. Chapter Technologies Ltd does not warrant that AI-generated content is accurate, complete, or suitable for any particular purpose. Users are responsible for reviewing AI-generated content before use.

AI features may evolve over time. We may introduce new AI capabilities, modify existing ones, or withdraw features with reasonable notice.

8. Intellectual property

8.1 Platform IP

The Platform, including its software, design, content, and documentation, is owned by Chapter Technologies Ltd and protected by copyright and other intellectual property laws. These Terms do not transfer any ownership rights to you.

8.2 School content

Content uploaded by the School (student data, lesson materials, event records) remains the property of the School. You grant us a limited licence to process this content solely to deliver the Platform.

8.3 AI-generated content

Content generated by AI features using your inputs (lesson plans, worksheets, summaries) is provided for your use. You may use, adapt, and share it within your school. We retain no ownership claim over outputs generated from your data.

9. Availability and support

We aim to maintain Platform availability of 99.5% measured monthly, excluding scheduled maintenance. We will provide reasonable advance notice of planned downtime.

Support is provided via email at hello@chapterschools.com. We aim to respond to queries within 2 business days.

10. Limitation of liability

To the maximum extent permitted by law, Chapter Technologies Ltd's total liability to the School in connection with the Platform shall not exceed the total fees paid by the School in the 12 months preceding the claim.

We are not liable for indirect, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of educational opportunity, even if advised of the possibility of such damages.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11. Termination

Either party may terminate the subscription at renewal by providing 30 days' written notice. We may suspend or terminate access immediately if the School materially breaches these Terms (including non-payment) and fails to remedy the breach within 14 days of written notice.

Upon termination, the School may export its data for up to 30 days. After this period, data will be deleted in accordance with our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email to the school's primary contact. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

13. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For any questions about these Terms:
Email: hello@chapterschools.com