Terms of Service

1. Definitions

• 'Platform' means the Chapter Schools web application accessible at app.chapterschools.com and associated APIs and services.
• 'School' means the subscribing educational institution and its authorised staff members.
• 'Users' means careers leads, teachers, parents, and any other individuals authorised by the School to access the Platform.
• 'Student Data' means any personal data relating to students uploaded to or generated within the Platform.
• 'Subscription' means the paid access plan (Free or Pro) selected by the School.

2. Subscription and payment

2.1 Subscription plans

Chapter Schools is offered on a subscription basis at the following tiers: Free (no charge, up to 150 students), Pro (£10/student/year, minimum 50 students), and Trust (custom pricing for multi-academy trusts). Features available at each tier are described at chapterschools.com/pricing and may be updated with reasonable notice.

2.2 Payment

Payment is processed via Stripe. Annual subscriptions are payable in advance. We accept credit/debit card and bank transfer (on request for annual invoiced billing).

2.3 Renewal and cancellation

Subscriptions renew automatically on the anniversary of the start date unless cancelled in writing at least 30 days before renewal. No refunds are provided for unused portions of an annual subscription once started, except where required by law.

2.4 Price changes

We will give at least 60 days' written notice of any price changes before they take effect at renewal.

3. Use of the Platform

3.1 Authorised use

The School may use the Platform for its own internal educational and careers administration purposes. The School is responsible for ensuring all Users comply with these Terms.

3.2 Account security

The School is responsible for maintaining the security of login credentials. Users must not share accounts. The School must notify us immediately of any suspected unauthorised access at hello@chapterschools.com.

3.3 Prohibited conduct

You must not:

• Use the Platform for any unlawful purpose or in violation of any applicable regulation
• Attempt to gain unauthorised access to other schools' data or Platform systems
• Upload malicious code, viruses, or harmful content
• Reverse engineer, decompile, or attempt to extract the Platform's source code
• Resell, sublicence, or otherwise commercialise access to the Platform
• Use AI features to generate content that is misleading, discriminatory, or harmful to students

4. Data and privacy

4.1 Data Processing Agreement

By subscribing to the Platform, the School enters into Chapter's Data Processing Agreement (DPA), incorporated into these Terms by reference and available at chapterschools.com/dpa. The DPA governs how we process Student Data on behalf of the School.

4.2 School as data controller

The School is the data controller for Student Data. The School warrants that it has the appropriate lawful basis to share Student Data with Chapter Schools and that it has provided appropriate notices to students and parents.

4.3 Our Privacy Policy

Our full Privacy Policy is available at chapterschools.com/privacy.

5. AI features

The Platform includes AI-powered features (lesson planning, worksheet generation, student insights, the Chappy assistant). These features are designed to assist and augment human judgement, not replace it. Chapter Technologies Ltd does not warrant that AI-generated content is accurate, complete, or suitable for any particular purpose. Users are responsible for reviewing AI-generated content before use.

AI features may evolve over time. We may introduce new AI capabilities, modify existing ones, or withdraw features with reasonable notice.

6. Intellectual property

6.1 Platform IP

The Platform, including its software, design, content, and documentation, is owned by Chapter Technologies Ltd and protected by copyright and other intellectual property laws. These Terms do not transfer any ownership rights to you.

6.2 School content

Content uploaded by the School (student data, lesson materials, event records) remains the property of the School. You grant us a limited licence to process this content solely to deliver the Platform.

6.3 AI-generated content

Content generated by AI features using your inputs (lesson plans, worksheets, summaries) is provided for your use. You may use, adapt, and share it within your school. We retain no ownership claim over outputs generated from your data.

7. Availability and support

We aim to maintain Platform availability of 99.5% measured monthly, excluding scheduled maintenance. We will provide reasonable advance notice of planned downtime.

Support is provided via email at hello@chapterschools.com. We aim to respond to queries within 2 business days.

8. Limitation of liability

To the maximum extent permitted by law, Chapter Technologies Ltd's total liability to the School in connection with the Platform shall not exceed the total fees paid by the School in the 12 months preceding the claim.

We are not liable for indirect, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of educational opportunity, even if advised of the possibility of such damages.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

9. Termination

Either party may terminate the subscription at renewal by providing 30 days' written notice. We may suspend or terminate access immediately if the School materially breaches these Terms (including non-payment) and fails to remedy the breach within 14 days of written notice.

Upon termination, the School may export its data for up to 30 days. After this period, data will be deleted in accordance with our Privacy Policy.

10. Changes to these Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email to the school's primary contact. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

11. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For any questions about these Terms:
Email: hello@chapterschools.com